INTERNATIONAL MARKETING

Mktg486 Prof. Wendy Bryce Wilhelm

Winter 2000 327 Parks Hall

TR 10 - 12 PM 650-4816

Humanities 108 Hours: TR 12 - 2 PM

or by appointment

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IMPORTANT ADDRESSES

Email: wendy.bryce@.wwu.edu

Homepage: www.wwu.edu/~bryce

Text Homepage: www.keegan-green.com/

REQUIRED TEXT : Keegan and Green, Global Marketing, 2nd edition, 2000

PREREQUISITES: Mktg380

COURSE OBJECTIVES/LEARNING OUTCOMES AND METHODS OF ASSESSMENT

The overall objective of this is course is to further your understanding and appreciation of the challenges and opportunities inherent in doing business outside the United States. The course will be taught from two perspectives: (1) descriptive, with an emphasis on developing a knowledge of world geography, regional alliances/conflicts, and the truly amazing cultural diversity out there; and (2) a managerial perspective, with an emphasis on marketing strategy development and implementation. We will also work on developing your ability to orally communicate your knowledge, opinions and beliefs in an articulate manner.

The table below links each learning outcome you can expect from taking this course with its corresponding assessment method. Each method is designed to assess whether a particular learning outcome has been achieved.

Objective/Learning Outcome

Assessment Method

  1. Knowledge of key IM concepts, terminology, decision-making areas, planning process, and global trends

1. Cases; Group Projects; Class Participation

  • Ability to analyze the contemporary global marketing environment and identify shifts/trends in: demographics, social/cultural values, political attitudes, laws and regulations
  • 2. Cases; Country Profile Project; Class Participation

  • Ability to think strategically; ability to develop a complete IM Plan that recognizes the interrelationships among functional areas (e.g., operations, finance, marketing)
  • 3. Cases; Marketing Plan Project

    4. Understanding and appreciation of ethics in IM

    4. Cases; Class Participation

    1. Ability to use and apply various research technologies (Web, library, on-line databases, CD-ROMs) to IM decisions

    5. Cases; Group Projects

  • Understanding and appreciation of how global marketing decisions affect resources in the natural environment and vice versa
  • 6. Cases; Class Participation

  • Development of oral and written communication skills
  • Cases (oral and written); Group Projects (oral and written)
  •  

    CASE ASSIGNMENTS (Appendix 1)

    Oral Assignment: Discussion Leader. Each of you will be assigned to a group (2-3 students) that will be responsible for leading the discussion of one of the cases assigned throughout the quarter. As discussion leader, you will be responsible for generally stimulating class discussion. More specifically you will be responsible for:

    1. developing answers to the case questions and calling on students by name to answer them
    2. incorporating material from the assigned chapter into the discussion, i.e., using the case discussion as a vehicle for reviewing and applying the textbook concepts;
    3. updating the case through library/internet research;
    4. going beyond the case material by bringing in additional information about the industry, country, company or issues that supplement the case information; and
    5. developing a multimedia presentation, e.g., video clips, ads, Web site visit, taped interview, secondary data portrayed on an overhead . . the possibilities are endless!

    Time Limit: flexible Evaluation: Peer and Professor

    Written Assignment: Case Write-up. Each of you, individually, will be responsible for writing up one of the assigned Cases, to be turned in at the beginning of the class in which it is to be discussed (no late write-ups accepted). You must come to class on the day the case you analyze is discussed, and it is expected that you will be an active contributor to the classroom discussion of that case. For this assignment, you are responsible for (1) through (4) above. The Oral and Written Case Presentations MUST NOT be based on the same Case. The case write-up should be typed, double-spaced, and no more than five pages in length, plus Appendices and Bibliography. Points will be taken off for misspellings or grammatical errors.

    Time Limit: n/a Evaluation: Professor

     

    GROUP PROJECT: COUNTRY PROFILE/MARKETING PLAN (Appendix 2)

    Country Profile Presentation (Oral). You will be assigned to groups of 3-4 in order to research a country of your choice. You will then share what you have learned with the rest of the class via a PowerPoint presentation during January. Every group member should have a "part" to present. Sections I and II of the Country Notebook (Appendix 2) outline the content requirements for that presentation. Multimedia presentations are encouraged!

    Time Limit: 20 minutes + 10 minutes for questions Evaluation: Peer and Professor

    Marketing Plan (Oral). With the same group, you will develop a plan to export a new or existing product into "your" country. You will give a PowerPoint presentation of this plan in class during the last week of classes. Every group member should have a "part" to present. Sections III and IV of the Country Notebook (Appendix 2) outline the content requirements for this second presentation.

    Time Limit: 20 minutes + 10 minutes for questions Evaluation: Peer and Professor

    Executive Summary (Written). Each group will turn in an 8-page executive summary of their Country Profile and Marketing Plan; 2 pages maximum (not including appendices or references) on each of the four parts listed in Appendix 2. This document should be typed, double-spaced, and include appropriate appendices and references. Points will be taken off for misspellings or grammatical errors. Due Date: Friday, March 10th @ 4 PM.

    Time Limit: n/a Evaluation: Professor

    Overall Evaluation of Group Project. You will be given a group grade for each component of the project. However, you will be asked to evaluate each member’s contribution to the project (effort and quality), and these evaluations may result in some adjustment to individual grades. Projects that are not presented or handed in on the due date will be down-graded by one grade point (e.g., A to A-).

    IN-CLASS ASSIGNMENTS AND PARTICIPATION

    International marketing is an exciting and dynamic area, and it is hoped you will find this course stimulating and rewarding. In order to facilitate this, we will maintain an open classroom environment – you are strongly encouraged to participate in discussions and to share interesting examples related to the current topic. It is recommended that you keep up-to-date with relevant publications (Business Week, Wall Street Journal, Advertising Age International, etc.). In addition, the assignments indicated in the attached course schedule will often provide the starting point for class discussion, and it is expected that you will be prepared to discuss the assigned cases, readings, etc. on the dates noted.

    In order to encourage you to participate, you willed be called on twice during the quarter. The questions posed will be based on the in-class assignments, the Case questions, or the End-of-Chapter Discussion Questions assigned for that day or week.

     

    GRADING (total possible = 600 points)

    Case Assignments

    Oral . . . .. . . . . . . . . . . . . . . . . 100

    Written . . . . . . . . . . . . . . . . . . 100

    Group Project

    Oral (2 @ 100 pts.) . . . . . . . . 200

    Written . . . . . . . . . . . . . . . . . . . . 100

    Class Participation

    Called on (2 @ 25 pts.) . . . . . . . . . 50

    Attendance/Preparation/Contribution . . . 50

    COURSE CONTENT AND SCHEDULE

    WEEK OF: TOPIC AND ASSIGNMENTS

    Jan 3 1. Part 1: Introduction

    Part 2: The Global Marketing Environment

    Jan 10 2. Global Economic and Trade Environments; Discussion of Environmental Issues

    Jan 17 3. Social, Cultural, Political, Legal and Regulatory Environments of Global Marketing

    Jan 24 4. Global Information Systems and Market Research; Technological Issues

    Be prepared to ask her questions about hard-to-find information about your country!

    Jan 31 COUNTRY PROFILE PRESENTATIONS

    CHOOSE AN INDUSTRY AND PRODUCT (good; may be new or new to that country)

     

    WEEK OF: TOPIC AND ASSIGNMENTS

    Part 3: Global Strategy

    Feb 7 5. Sourcing and Market Entry Strategies: Exporting, Licensing, Investments

    and Strategic Alliances

    Countries [due 2/8]

    Part 4: Segmentation and the Global Marketing Mix

    Tues., 6. Global Segmentation, Targeting and Positioning

    Feb. 15

    Thurs., 7. Global Product and Brand Decisions

    Feb. 17

    Feb. 21 8. Global Pricing and Distribution Decisions

    Feb. 28 9. Global Marketing Communications Decisions

    Advertising [due 2/29]

    Ethical Marketing Decisions [HANDOUT] [due 3/2]

     

    March 6 MARKETING PLAN PRESENTATIONS

     

     

     

     

    EXECUTIVE SUMMARY DUE: FRIDAY, MARCH 10TH @ 4 PM

    APPENDIX 1

    Guidelines for Discussion Leader (Case Presentation)

     

    Time Limit: flexible

    Materials: overheads, video clips, maps, ads, Web site visit, taped interview . . .

    Organization

    1. Introduction
    1. Background on industry, country, company or issues that supplement the case information; update case info
    2. Case questions (have answers prepared)

    Project Evaluation (100 points)

    1. Organization of presentation/discussion; ability to keep discussion on track and cover material in a timely fashion.
    2. Ability to answer case questions correctly and/or lead class to answer them correctly.
    3. Use of case discussion as a vehicle for reviewing and applying textbook concepts
    4. Evidence of supplemental research

    5. Overall presentation style (use of AV aids, ability to stimulate audience, clarity, professionalism)

    Evaluation Form

    Oral Presentations: Case Discussion Leader (100 points)

    Case #/Group: __________________________________

    1. Organization of presentation/discussion; ability to keep discussion on track and cover material in a timely fashion.
    2. Excellent 5 4 3 2 1 Poor

      Comments:

       

       

    3. Ability to answer case questions correctly and/or lead class to answer them correctly.
    4. Excellent 5 4 3 2 1 Poor

      Comments:

       

       

    5. Use of case discussion as a vehicle for reviewing and applying textbook concepts
    6. Excellent 5 4 3 2 1 Poor

      Comments:

       

       

    7. Evidence of supplemental research

    Excellent 5 4 3 2 1 Poor

    Comments:

     

     

    5. Overall presentation style (use of AV aids, ability to stimulate audience, clarity, professionalism)

    Excellent 5 4 3 2 1 Poor

    Comments:

     

     

     

    Overall Evaluation/Grade

    Excellent 5 4 3 2 1 Poor

    Comments:

    Case Assignments

     

    Case

    Date

    Group

    2-2: European Monetary Fund

    January 11

    Amy Arnason

    John Sandstrom

    3-3: Asia-Pacific Economic Cooperation

    January 13

    Alecia Mathers

    Doug Thomason

    Tracy Vasak

    4-1: Euro Disney

    January 18

    Mike Spring

    Joyce Boney

    5-1: Trademark Infringement

    January 20

    Travis Andersen

    Rachel Eckloff

    6-1: Research and Whirlpool Corp.

    January 27

    Kenneth Beegle

    Jennifer Brandolini

    8-1 Nike and "Sweatshop" Labor

    February 8

    Wendy Baune

    Edward Pletner

    Patrick Humphrey

    9-3: Airlines and Strategic Alliances

    February 10

    Jamie O’Brien

    Erik Mjoen

    7-1: HarperCollins and the "Global Book"

    February 15

    Janet Terry

    Steven Worden

    11-4: The Smart Car

    February 17

    Robert Evans

    Adrienne Knapp

    12-1: LVHM and Gray Market Issues

    February 22

    Michael Patterson

    Lisa Wooten

    Cortney Woolett

    13-1: Toys "R" Us in Japan

    February 24

    Yuji Okada

    Anita Kam

    Katherine Porada

    14-1: Benetton & Global Advertising

    February 29

    Marcelo Freire

    Kellie O’Brien

    Nari Benson

    15-1: Selling Tobacco to the Third World

    [HANDOUT]

    March 2

    Jennifer Eelkema

    Michael Cook

    Jennifer Walloch

     

     

    APPENDIX 2

    Country Notebook Guidelines: Overview

    COUNTRY PROFILE

    Country selection is up to you; however, I suggest you choose a country in which you have some interest. Those who are from countries other than the U.S. may not study their own country. The first part of the project entails developing a Country Profile and presenting it to the class. This will allow your classmates (and me!) to learn something about various countries. Complete a cultural and economic analysis of your country (Guidelines, Parts I and II). Note that these are guidelines only, and you may add additional information if you think it is relevant. Similarly, you do not have to include all of the information requested if you cannot locate it or do not think it relevant. Note that this analysis is not just a collection of facts -- where possible, interpret these facts and discuss their marketing implications. The Country Profile precedes the Marketing Plan.

    MARKETING PLAN

    Situation Analysis

    Complete a market audit and competitive market analysis (Guidelines, Part III). Make sure and estimate market potential and industry sales. Your ability to complete this analysis may be limited by a lack of available data; do your best.

    Marketing Objectives

    Estimate first year sales and market share ($ and units). State any other objectives you may have. Make sure and note year of plan, including date of product introduction

    Target Market Definition and Positioning Strategy

    Use demographics, psychographics, buyer behavior patterns – whatever you can find – to develop an in-depth description of your target market. Refer to your Country Profile to justify the target market decision. Estimate the size of your target market. Develop a positioning strategy that explains how you are going to differentiate your product from competitors’ products (a perceptual map would be appreciated!). Refer to your discussion under Situation Analysis above to justify this positioning strategy.

    Marketing Strategy

    See Guidelines, Part IV. Please develop at least one ad layout/story board for your ads. Also, please include a detailed product description and a picture of the product (where appropriate).

     

    GUIDELINES FOR ORAL PRESENTATIONS:

    COUNTRY PROFILE

    Time Limit: 30 minutes; make sure each group member has an equal part to play in the presentation.

    Materials: PowerPoint slides, overheads, Web site visit, video, maps, handouts, costumes, food, music

    Organization

    1. Introduction
    1. Cultural and Economic Analyses (include general marketing implications)
    1. Limitations (e.g., data collection problems)
    1. Open for questions

    Project Evaluation (100 points)

    1. Thoroughness of cultural and economic analyses
    1. Organization of presentation
    1. Ability to develop useful marketing implications for the general marketer from the data
    1. Use of audio-visual aids

    5. Overall presentation style (ability to stimulate audience, clarity, professionalism)

    Evaluation Form

    Oral Presentations: Country Report (100 points)

    Group/Country: __________________________________

    1. Thoroughness of cultural and economic analyses (50 points)
    2. Excellent Good Fair Poor Barely/Not

      Discussed

      History: 5 4 3 2 1

      Geography: 5 4 3 2 1

      Social Institutions/Values(family, education,

      political, legal, social organizations,

      business /social customs): 5 4 3 2 1

      Religion and Aesthetics: 5 4 3 2 1

      Living Conditions (diet/nutrition, housing,

      clothing, recreation, health care): 5 4 3 2 1

      Language: 5 4 3 2 1

      Population (age, sex, growth rate, migration,

      rural/urban, ethnic groups): 5 4 3 2 1

      Economic statistics/activity (GNP, Personal

      income, average family income): 5 4 3 2 1

      Transportation systems: 5 4 3 2 1

      Communication systems/Media: 5 4 3 2 1

      Principal industries: 5 4 3 2 1

      Foreign investment: 5 4 3 2 1

      International trade statistics (exports, imports,

      balance of payments, exchange rates): 5 4 3 2 1

      Trade restrictions: 5 4 3 2 1

      Labor Force: 5 4 3 2 1

      Science/Technology developmental level: 5 4 3 2 1

      Channels of distribution: 5 4 3 2 1

    3. Ability to develop useful implications for the general marketer from the data: ______ points (up to 10)

    Comments:

     

     

     

     

     

     

    1. Organization of Presentation : __________ points (up to 10)

    Comments:

     

     

     

     

     

    1. Presentation Style: (30 points)

    Excellent Good Fair Poor Comments

    Use of AV aids: 4 3 2 1

     

    Ability to stimulate audience: 4 3 2 1

     

    Clarity: 4 3 2 1

     

    Professionalism: 4 3 2 1

     

    Comments re individuals’ performance:

     

     

     

     

     

     

    Overall Evaluation/Grade

    Comments: